Shipping policy

Thank you for shopping with Nuva Pearl. We are committed to delivering your handcrafted pearl jewelry safely and efficiently. Please read our shipping policy to understand how and when you will receive your order.

Processing Times

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• Custom or personalized orders may require 3–5 business days for preparation.

• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Destinations

We currently ship to:

• United Kingdom (Domestic)

• Internationally – including Canada, US, Australia, and more

If your country is not listed during checkout, please contact us at shipping@nuvapearl.com.

Shipping Rates & Delivery Estimates

📌 Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.

Order Tracking

Once your order ships, you will receive a tracking number via email.
You can track your order directly from the link provided or through our website’s Track My Order page.

Customs & Duties (International Orders)

International customers are responsible for any applicable:

• Customs fees

• Import taxes

• Duties

These charges are not included in the item or shipping price and vary by country.

Lost, Stolen, or Delayed Packages

We are not responsible for:

• Delays caused by carriers

• Lost or stolen packages marked as “Delivered” by the carrier

• Incomplete or incorrect shipping addresses provided by the customer

If you experience any issues, please contact us — we will do our best to assist you with filing a claim or locating your package.

Questions or Special Requests?

We’re here to help!
If you need assistance with your shipping options, delivery status, or have any special requests, please email us at:
📧 shipping@nuvapearl.com